At Ornelle Jewelry, we are committed to ensuring that your order reaches you safely, securely, and on time. Please read our shipping policy carefully before placing your order.

Order Processing

Once your order is successfully placed, our team will carefully prepare and pack your jewellery. Orders are generally processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Please note that during sales, festive periods, new launches, or other promotional events, order processing may take a little longer due to increased order volumes.

Shipping & Delivery

After your order has been processed, it will be dispatched through our trusted shipping partners. Delivery times may vary depending on your location and the courier service.

Estimated delivery time is generally 5–8 business days after dispatch. Remote or difficult-to-reach locations may require additional delivery time.

Once your order has been shipped, you will receive a shipping confirmation with tracking information, where available. You can use the tracking details to follow the progress of your package.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. From time to time, we may offer free shipping promotions or other delivery offers. Any such offers will be clearly mentioned on our website.

Incorrect Address or Delivery Issues

Please make sure that your shipping address, phone number, and other delivery details are correct before placing your order. Ornelle Jewelry cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If your package is delayed, marked as delivered but has not been received, or arrives damaged, please contact our customer support team as soon as possible. We will work with the shipping carrier to help resolve the issue.

International Shipping

If international shipping is available, delivery times may vary depending on the destination country, customs procedures, and local courier services. Customers may be responsible for any customs duties, taxes, or additional charges imposed by their country.

Important Information

Delivery timelines are estimates and are not guaranteed. Delays caused by weather conditions, courier disruptions, holidays, customs, or other circumstances beyond our control may occur.

By placing an order with Ornelle Jewelry, you acknowledge and agree to the terms outlined in this Shipping Policy.

For any questions regarding shipping or your order, please contact our customer support team through the contact information provided on our website.